FCT records 40,000 complaints daily on service delivery


By Abdullahi Muhammad


The Director, FCT Reform Coordination & Service Improvement Department, Dr Jumai Ahmadu has disclosed that the department receives a total of 40,000 complaints on service delivery, daily from the residents.

Briefing journalists on the activities of the department in the last one year, yesterday, she said that out of the 40,000, genuine issues are promptly responded to by the FCT Administration.

She stated that some of the calls are not registered as complaints but errors, which emanated as a result of some residents calling to confirm whether the FCT Call line really existed.

Mrs Ahmadu explained that most of the complaints received are for Abuja Environmental Protection Board (AEPB), considering the role it plays.

She linked the endless complaints about the board to traders that come outside Abuja for their businesses in the territory, and litter the city after their day transaction.

According to her: “The most department that we got complaints about which is very obvious is AEPB. We have Abuja day time residents and night residents, the day time residents are more than those that sleep in Abuja. People come from Niger and Nasarawa states to do their business in Abuja and leave us with the responsibility of clearing the refuse.

“Despite all these, the director of AEPB is always on the go; he distributes information relating to the cleanliness of the city on the various platforms (WhatsApp) for necessary action.

“On a daily basis we receive so many calls, in a year if we put everything together we receive over 100,000 calls.

“These calls are not mainly on the services we render, somebody will just get the number on radio and call to know whether the number is working, not complaints.

“When we talk about the real calls receive and actions taken, we can put them at 40,000”

On training, she said, ” the number of people we are going to train next year will depend on the need, but we will make sure that every staff benefits from the exercise”